Returns & EXCHANGES
Returns & Exchanges
Try CITIES for a week, if you don’t love it, returns are free.
At Scent Republik we strive for the highest quality of product; however if for any reason you are not satisfied with your purchase from www.cities-fragrance.co.uk, please contact us using our returns form within 7 days and, providing the goods are returned to us, we will be happy to process a refund.
In the event of you receiving faulty products, please let us know and we will send out a replacement as soon as we can.
Returning purchases from www.cities-fragrance.co.uk
1. Please complete our returns form to obtain a Returns Authorisation Number (RA Number) and label.
2. The product needs to be in its original packaging, make sure you package the item securely with maximum dimensions of 35cm x 25cm x 2.5cm and attach our returns label to the outside of the envelope or box.
3. You will need to organise a mail return yourself, we are unable to refund goods that are lost in the post. We will refund the order once it is received by our returns department.
4. We try to process returns as quickly as possible, however this can take up to 7 days during busy periods. If you have any queries about items that you have returned please contact us at email@example.com; If you contact us over the weekend, we will get in touch on the next working day.